New GivePanel Feature: Email Journeys
Meet our new Automated Email Journeys…Creating and maintaining an email journey can take time – and that is something we can all be a little short of. However, when it comes to engaging with supporters and building long term relationships, email communication is key. A meaningful supporter journey will help nurture relationships, make sure your supporters’ needs are met, and give them the best experience possible with your brand. So, how can we at GivePanel help nonprofits with implementing meaningful email journeys? Drum roll, please – introducing our new Automated Email Journeys feature (which is currently in Beta) designed to make creating emails simpler for you. This easy-to-use tool will give nonprofits the ability to put in place meaningful and fully-customizable email journeys which can be automated to save time; helping you nurture important supporter relationships and manage a successful supporter journey. Without further ado, here’s how you can start using email to strengthen your Facebook Fundraising campaign today.Getting started
The email journeys feature has been designed to complement your Facebook Challenge and supporter stewardship activity. It allows you to easily schedule simple emails to event participants based on triggers such as “registration”, “event start date” and “fundraiser match found”. You can build separate journeys for before, during and after your Facebook Challenge to help welcome participants on board, encourage them to get set-up, and thank them for taking part. We’d recommend around 11 to 13 short and sweet emails throughout the Facebook Challenge to make sure you’re hitting all the right touchpoints and providing enough encouragement and information without overwhelming your supporters!Writing your emails
You should tailor the message in each of your emails to fit with the trigger you’ve selected and include a relevant call to action. For example, an email triggered by a supporter registering for the Facebook Challenge should:- Thank them for joining
- Remind them to set up a fundraiser and
- Encourage them to say Hi in the Facebook group.
- On registration – Thank you for registering!
- 7 days before the event – The countdown, are you ready?
- 3 days before the event – We’re nearly there…
- 1 day before the event – It’s tomorrow!
Helpful hints and tips
When you are writing your emails there are a few do’s and don’ts to follow to make sure your content is landing just right. Do:- Write a subject line between 28-50 characters – keep it short, snappy and to the point!
- Keep your email copy length to between 50-125 words. This should act as your “hook” so make sure the action you want your supporter to take is super clear.
- Use emojis but sparingly and only at the start or end of your sentence. Mid-way through a sentence or paragraph can make your email a little tricky to read.
- Use all capital letters and multiple exclamation marks – it can seem like you’re SHOUTING!!!
- Include spam trigger words, like “opt in”, “click below”, and “order”, that are easily detected and marked down by Internet Service Providers (ISPs).